SOMA Wellness Clinic – Terms & Conditions

Last updated: 6 January 2026

These Terms & Conditions (“Terms”) govern access to and use of the website, mobile/digital platforms, and any services, consultations, programs, memberships, packages, therapies, diagnostics coordination, reports, and products offered under the brand name “SOMA Wellness Clinic” (“SOMA”), which is owned and operated by Somafusion Wellness LLP (“Company”, “we”, “our”, “us”).

By visiting our website, booking an appointment, purchasing a product, enrolling in a membership, or otherwise using any SOMA offering (collectively, the “Services”), you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

These Terms are an electronic record under applicable law and do not require physical or digital signatures.

1. Definitions

In these Terms:

• “Client”, “you”, or “your” means any user of the Services.
• “Clinic” means any physical location where SOMA provides Services.
• “Practitioner” means a licensed healthcare professional (including registered medical practitioners) engaged by or associated with SOMA.
• “Content” means all information on our website/platforms including text, graphics, videos, protocols, reports, and materials.
• “Membership/Package” means any subscription, bundle, plan, or prepaid program offered by SOMA.
• “Platform” means our website, app, booking systems, payment links, and any authorized communication channels.

2. Acceptance and Relationship

Your use of the Platform does not by itself create a Practitioner‑patient relationship. A Practitioner‑patient relationship (where applicable) is formed only when a Practitioner accepts you for a consultation (in‑person or remote) and the consultation begins.

We may refuse, limit, or discontinue Services to any person for legitimate reasons (including safety, clinical appropriateness, suspected fraud, or violation of these Terms), subject to applicable law.

3. Eligibility

You must be at least 18 years old to use the Services. If you are under 18, a parent or legal guardian must provide consent and must accompany you (or be present/available, where applicable) for consultations and decisions. We may request age/identity verification at any time.

4. Nature of Services and Medical Disclaimer

SOMA provides preventive health, wellness, longevity and lifestyle-focused services, which may include medical consultations by qualified Practitioners, diagnostic assessments, wellness programs, therapies, coaching, memberships, and wellness products.

Unless a licensed Practitioner provides a diagnosis and/or treatment within a formal clinical consultation, the Content and general recommendations provided by SOMA (including on the website, messages, emails, reports, and programs) are for informational and wellness-support purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

Do not ignore or delay seeking medical advice because of anything you read or receive from SOMA. Do not stop or change prescribed medication without consulting your treating doctor.

SOMA does not provide emergency care. If you believe you have a medical emergency, call your local emergency number immediately and/or go to the nearest emergency facility.

Results vary by individual. Any examples, testimonials, or typical results are not guarantees of outcomes. To the maximum extent permitted by applicable law, we make no guarantees regarding outcomes, durability of results, or fitness for a particular purpose.

5. Client Responsibilities and Informed Consent

You agree to:

• Provide accurate, complete, and up-to-date information about your health history, medications, allergies, and symptoms.
• Promptly disclose any change in your condition, adverse effects, or new medications.
• Follow instructions for pre-test preparation, therapy protocols, and product usage, and ask questions if unclear.
• Seek urgent/emergency care when needed.

You understand that wellness and medical interventions may carry risks (including side effects, discomfort, injury, unexpected reactions, or worsening of symptoms). You voluntarily assume all risks associated with participation, except to the extent caused by willful misconduct as determined by a competent authority.

6. Teleconsultations, Remote Services and Digital Communications

Where available, you may access consultations or support remotely (e.g., video, phone, chat). By opting for remote services, you consent to receive healthcare/wellness services through telecommunication technologies. Where a consultation is provided by a registered medical practitioner, it will be provided in accordance with applicable telemedicine practice requirements/guidelines (as notified/updated from time to time).

You acknowledge that:

• Remote services have limitations (e.g., inability to perform certain physical examinations).
• Technical issues, connectivity, or platform limitations may affect quality or continuity.
• You are responsible for ensuring privacy on your side (quiet space, secure device/network) where feasible.

We may use email, SMS, WhatsApp or similar channels for operational communications if you provide/confirm those details. Such channels may not be fully secure. If you prefer not to use a particular channel, you must inform us in writing.

If a Practitioner believes an in-person evaluation is required, you agree to seek in-person care. SOMA may refuse, stop, or reschedule a remote session if identity, safety, or clinical appropriateness cannot be reasonably assured.

7. Diagnostics, Labs and Third-Party Providers

SOMA may facilitate or coordinate diagnostics (including lab tests, imaging, or device-based assessments) through third-party providers. Third-party providers have their own terms, policies, and professional obligations. To the maximum extent permitted by law:

• SOMA is not responsible for the acts, omissions, delays, or errors of third-party providers.
• Diagnostic results may be affected by sample quality, adherence to preparation instructions, or provider processes.

You authorize SOMA to receive, review, and share your results with relevant Practitioners involved in your care, subject to our Privacy Policy.

8. Products, Supplements and Use at Your Own Risk

Products/supplements are intended for general wellness support and are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated on the product label and permitted by applicable law.

You are solely responsible for:

• Checking ingredients, contraindications, and suitability.
• Reviewing your allergies and medication interactions with a qualified professional.
• Using products strictly as directed.

To the maximum extent permitted by law, we are not liable for adverse reactions arising from misuse, allergies, drug interactions, undisclosed conditions, or failure to follow directions.

9. Orders, Shipping, Returns and Chargebacks

If you purchase products through our website or via payment links:

• Orders are subject to acceptance, stock availability, and fraud/verification checks.
• Prices may change without notice; taxes, shipping, and handling may apply.
• Delivery timelines are estimates and may vary due to logistics, regulatory checks, or force majeure.

Returns/refunds (if any) will be governed by the return policy displayed on our website at the time of purchase and/or communicated in writing. Perishable, opened, used, or hygiene-sensitive items may be non-returnable except where required by law.

You agree not to initiate improper chargebacks. We may suspend Services, cancel memberships, or pursue recovery if a chargeback is raised without valid legal basis.

10. Fees, Payments and Taxes

Fees for consultations, programs, memberships, packages, therapies, diagnostics coordination, and products are displayed on our website or communicated at the time of booking/purchase. Unless explicitly stated otherwise:

• Fees are payable in advance.
• Fees are non-refundable once a session/service is delivered.
• Any applicable taxes (including GST, where applicable) will be charged as per law.

We may use third-party payment processors. We do not store full card details. Payment processor terms and bank policies also apply.

11. Appointments, Rescheduling, Cancellations and No‑Shows

Appointments are subject to Practitioner availability. Unless otherwise stated at the time of booking:

• SOMA Wellness Clinic does not offer cancellations or refunds once a booking, appointment, package, or membership has been confirmed, regardless of whether the service is partially used, unused, postponed, or not availed for any reason. X
• You may reschedule up to 24 hours before the appointment without penalty.
• Late arrivals, or no‑shows may be charged up to 100% of the appointment fee as a genuine pre‑estimate of administrative and scheduling losses.
• If you arrive late, the session may be shortened to avoid impacting subsequent appointments and may still be charged in full.

SOMA may reschedule due to Practitioner unavailability, clinical reasons, equipment issues, or safety concerns. Where we cancel and cannot reasonably offer an alternative, we will offer a reschedule or refund for the specific cancelled appointment, and where applicable we will ensure cancellation terms comply with Indian e‑commerce/consumer protection requirements.

12. Memberships, Packages and Subscriptions

Memberships/Packages are non-transferable and for your personal use only. Benefits, inclusions, pricing, and partner offerings may change over time. If your plan is subscription-based, it may auto-renew unless you cancel as per the cancellation instructions provided at signup.

We may suspend or terminate a Membership/Package if we reasonably believe there is misuse, sharing, fraud, abusive conduct, or repeated violations of these Terms. In such cases, refunds (if any) will be at our discretion and subject to applicable law.

13. Promotions, Coupons and Gift Cards

Promotions are subject to stated terms, validity periods, and may be modified or withdrawn at any time. Coupons are not redeemable for cash unless required by law. Gift cards/vouchers, if offered, may have expiry dates and usage restrictions as communicated at the time of purchase.

14. User Accounts and Security

If you create an account, you are responsible for maintaining confidentiality of login credentials and all activities under your account. Notify us promptly of any unauthorized use. We may suspend accounts to protect users, security, or compliance.

15. Acceptable Use and Prohibited Conduct

You must not:

• Use the Platform or Services for unlawful, harmful, or fraudulent purposes.
• Upload malware, attempt unauthorized access, scrape data, reverse engineer, or disrupt our systems.
• Harass staff/Practitioners or other users.
• Submit false, misleading, or impersonating information.

We may restrict access, remove content, or take legal action for violations.

16. Intellectual Property

All Content, branding, trademarks, logos, text, graphics, audio/video, reports, and materials are owned by or licensed to Somafusion Wellness LLP and are protected under applicable intellectual property laws. You receive a limited, revocable, non-transferable license to access the Content for personal, non-commercial use only. Any copying, distribution, public display, resale, or derivative use is prohibited without prior written consent.

17. Reviews, Testimonials and User-Submitted Content

If you submit reviews, feedback, images, or other content, you grant SOMA a worldwide, royalty‑free, non‑exclusive license to use, reproduce, adapt, and publish such content for lawful business purposes (e.g., service improvement, marketing), unless you explicitly withdraw consent in writing where withdrawal is available.

We may moderate or remove content that is unlawful, misleading, offensive, or violates these Terms.

18. Communications and Marketing

By providing your contact details, you consent to receive service-related communications (e.g., booking confirmations, reminders, invoices, and important updates). Marketing communications (if any) will be sent in accordance with your consent/preferences and applicable law. You can opt out of marketing messages using the unsubscribe mechanism or by contacting us.

19. Privacy and Data Protection

Your use of the Services is subject to our Privacy Policy. We collect and process personal data (including health-related information, where applicable) for purposes such as providing Services, maintaining records, processing payments, and improving user experience. We implement reasonable technical and organizational measures to protect data, but no system is completely secure.

By using the Services, you consent to such processing and to sharing of relevant information with Practitioners and third-party providers involved in delivering the Services, subject to the Privacy Policy and applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023, to the extent applicable).

We retain records as required by law and for legitimate business purposes. You may have rights to access, correction, or other actions as described in the Privacy Policy.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services and Content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of harmful components.

21. Limitation of Liability

To the maximum extent permitted by applicable law:

• SOMA and Somafusion Wellness LLP shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill.
• Our total aggregate liability for any claim arising out of or relating to the Services shall not exceed the total amount actually paid by you to SOMA for the specific Service/product giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

22. Indemnity

You agree to indemnify, defend, and hold harmless Somafusion Wellness LLP, its partners, directors, employees, Practitioners, contractors, and affiliates from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your misuse of the Services; (b) your breach of these Terms; (c) your violation of any law or third-party rights; or (d) information you provide that is inaccurate, incomplete, or misleading.

23. Force Majeure

We are not responsible for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, power/network failures, strikes, supply chain disruptions, or acts of terrorism.

24. Suspension and Termination

We may suspend or terminate access to the Platform or Services (including Memberships) immediately if we reasonably believe you have violated these Terms, engaged in fraud, created safety risks, or harmed SOMA/Practitioners/other users. Upon termination, the limited license granted to you ends, and you must stop using the Services.

25. Dispute Resolution and Arbitration

If any dispute arises, the parties will first attempt in good faith to resolve it through written notice and negotiation. If unresolved within 30 days, either party may seek resolution through arbitration in Mumbai, Maharashtra under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed mutually. The language of arbitration shall be English.

Nothing in this clause prevents a consumer from approaching an appropriate consumer dispute redressal forum or other competent authority where such right cannot be contractually waived.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to Clause 25 (Dispute Resolution), courts in Mumbai, Maharashtra shall have exclusive jurisdiction.

27. General Terms

• Severability: If any provision is held invalid or unenforceable, the remaining provisions will remain in full force.
• Waiver: Failure to enforce any provision is not a waiver of rights.
• Assignment: You may not assign your rights/obligations without our prior written consent. We may assign our rights/obligations as part of a merger, restructuring, or sale of assets.
• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and SOMA regarding the Services.
• Updates: We may revise these Terms at any time by posting an updated version. Continued use after changes means acceptance.

28. Contact Information

Somafusion Wellness LLP
Operating as: SOMA Wellness Clinic
Mumbai, Maharashtra, India
Email: info@somawellnessclinic.com